Hotel Lotus Bleu Phuket
1. Introduction
This Privacy Policy describes how we collect, use, store, and protect your personal data when you use our website, our booking services, or when you communicate with us.
By using our site or services, you agree to the practices described in this Policy.
2. Personal Data Collected
We may collect the following information:
- Name, surname, email address, phone number.
- Booking information (stay dates, room preferences, etc.).
- Payment information (processed securely by our providers, such as Stripe).
- IP address, browsing information, and cookies when you visit our website.
3. Use of Data
Your personal data is used solely for:
- Manage your bookings and payments.
- Send you confirmations, invoices, and important information related to your stay.
- Improve our services and your user experience.
- Inform you about our offers and news (only if you have consented).
4. Data Sharing
We do not sell or rent your personal data.
It may only be shared with:
- Our service providers (such as Stripe or booking platforms), strictly for the purpose of managing payments and bookings.
- Competent authorities, only if required by law.
5. Data Security
We implement all necessary technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.
6. Cookies
Our site uses cookies to improve navigation, analyze traffic, and personalize your experience. You can manage cookies via your browser settings.
7. Your Rights
In accordance with applicable legislation (GDPR), you have the following rights:
- Access your personal data.
- Request their rectification or deletion.
- Limit or refuse their processing.
- Withdraw your consent for marketing communications.
To exercise your rights, you can contact us at:
reservation@hotellotusbleuphuket.com
8. Retention Period
Your personal data is retained only for the time necessary for booking management, invoicing, and compliance with our legal obligations.
9. Policy Modifications
We reserve the right to update this Privacy Policy at any time. The most recent version will always be available on our website.
10. Contact
For any questions regarding the Privacy Policy, contact:
reservation@hotellotusbleuphuket.com
